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Maddie and Me Wedding Chaperone Terms of Service

In the following Terms of Service, the service provider is referred to as Maddie and Me Wedding Chaperone Service and the owner of the pet as the Client.

1. By signing up to our service provision you automatically accept the Terms of Service as laid out below.

2. Maddie and Me will not confirm any booking until an initial consultation has been carried out with the Client, that the agreed schedule of service delivery has been accepted, and once the 20% non-refundable deposit has been paid by the Client.

3. The deposit may be refunded under extenuating circumstances (minus £10.00 for admin) such as illness or unfortunate death of the Clients pet. Or following assessing and monitoring throughout the familiarisation sessions and on Maddie and Me's professional, expert advice and belief that the animal is not able to attend the wedding/event.

4. Full payment for services (agreed either at the time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice. If payment is not made within this time there will be no service provision.

5. All items necessary for pets to be adequately cared for in the Client’s absence (i.e., food, bowls, medication, leads, tags, collars, bedding etc) must be provided by the Client. Any additional supplies required to deliver the pet care services fully, whilst in the care of Maddie and Me, will be purchased and added to the final bill.

6. A name and contact number of someone capable of decisions relating to the pet in an emergency must be provided to Maddie and Me by the Client. If the contact is not available, Maddie and Me reserves the right to consult with a veterinary surgeon and then decide what is in the best interest of the animal. Every effort will be made by Maddie and Me to contact the Client and update when necessary.


7. The Client is fully responsible for disclosing any of their pet’s behavioural challenges to Maddie and Me during the initial consultation and should any behavioural changes develop leading up to any service provision. Failure to do so may result in additional charges incurred and cancellation of contract.

8. The Client is responsible for any veterinary bills whilst pets are in the care of Maddie and Me.

9. All dogs will be walked on a lead unless prior agreement has been reached between Maddie and Me and the Client.

10. Maddie and Me will apply personal judgment and cut short any familiarisation walks if necessary, because of extreme weather conditions (i.e., heat, cold, thunderstorms, torrential rain), to ensure the safety of both the Client’s pet and Maddie and Me employees.

11. Whilst Maddie and Me holds full Public Liability Insurance, wherever possible, pets should be insured by the Client.. 

12. Maddie and Me reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well or is deemed a danger to Maddie and Me employees and other dogs.

13. In the event of either party becoming legally registered as physically, mentally, financially, legally or otherwise incapable of performing their contractual duties, or agreed obligations, the contract shall be immediately terminated. Any outstanding rights or obligations, including charges or refunds at the point of termination, shall be transferred to an officially appointed trustee. 

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